Special Topics & Webinars
Special Topic: Negotiation and Influence Skills- Tuesday, August 26, 2014 at 8:30 a.m. - 4:30 p.m.
Negotiation is the process of getting what we want from others and of managing differences when people disagree. We all negotiate – every day. Yet, very few people have had the benefit of any kind of formal training in even basic negotiation skills, leaving them vulnerable and at a great disadvantage. Based on the principles and approaches developed and taught at the Program on Negotiation at Harvard University and put forth in the book, Getting to Yes, by Roger Fisher, William Ury, and Bruce Patton, this highly interactive workshop provides participants with a clear roadmap to follow in preparing for and then conducting successful negotiations.
With this class, you will increase your confidence and improve your negotiating results by:
- Learning a simple 5-step preparation process that can be done in minutes prior to entering into a negotiation situation.
- Enhancing your ability to manage your emotions and the emotions of others involved in the negotiation.
- Learning how to create higher outcomes that satisfy both your interests and the interests of the other parties.
- Developing sources of power that protect you from being intimidated and conceding to demands that compromise your interests.
As the concepts are presented in the workshop, participants will see video demonstrations of skilled negotiation practices. Then, through engaging role-play and application to their own case study, attendees will be able to practice the skills and get feedback from others.
Special Topic: Value Stream Mapping- Thursday, September 4, 2014 at 8:30 a.m. - 4:30 p.m.
Value Stream Mapping (VSM) is a powerful tool for analyzing information and material flow throughout an organization. You will learn the step-by-step method of Value Stream Mapping to effectively identify and eliminate non-value adding activities. Using a case study example, you will create a current state map, analyze the current state map, and create a Lean future state map.
Complimentary Webinar: Dealing with Difficult Behaviors- Tuesday, September 30, 2014 at 2:30 p.m. - 3:30 p.m.
The Dealing with Difficult Behaviors webinar focuses on identifying and addressing the seven most common difficult behaviors. Participants will gain valuable insight on how to effectively manage themselves when confronted with difficult behaviors. Click the following link to register: https://www2.gotomeeting.com/register/850015314
Special Topic: TIMEWISE- Friday, October 10, 2014 at 9:00 a.m. - 12:00 p.m.We all face a daily dilemma…too much to do and not enough time to do it! We must make tough choices about what to do and what not to do.
Using the Time Mastery Profile, developed by Dr. Larry Baker and Dr. Merrill Douglass participants will look at 12 categories that impact the productive use of time. They will discover how mastering time saves money and create a plan to incorporate positive habits. Participants will:
- Be introduced to the Time Mastery concept
- Identify ways that they use time effectively and ineffectively
- Improve their time handling abilities by replacing self-defeating behaviors that hinder effectiveness
Special Topic: Supervisory Bootcamp- Tuesday, November 4, 2014 at 8:30 a.m. - 4:30 p.m.
Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles?
Moving from Peer to Supervisor: Are we still friends?
Moving into a supervisory position can be an exciting and nerve-wracking step. Will my relationships change? What does a supervisor really do? What are my priorities now? These questions and more are addressed in this session. The benefits of attending this session include:
- Learning about the four basic management functions
- Clarification of your new role and the new responsibilities and accountabilities
- Identifying the actions you should take within the first few weeks of being a supervisor and creating a plan for completing them
Employment Law for New Supervisors
In addition to learning new ways of interacting with co-workers, new supervisors also need to know basic Federal and State Laws to help protect the employer from litigation. Participants will learn how these laws impact their daily activities:
- Title VII of the Civil Rights Act of 1964
- Americans with Disabilities Act of 1990
- Age Discrimination in Employment Act of 1967
- Fair Labor Standards Act
- Family and Medical Leave Act
- Occupational Safety and Health Act
Special Topic: Lean for Frontline Supervisors- Thursday, December 4, 2014 at 8:30 a.m. - 4:30 p.m.
The overall success of a Lean transformation depends on leadership, especially frontline supervision. Supervisors are the critical links between management and the people in the workplace. They are in a key position to lead and create motivation. And, most importantly, the supervisors are expected to change the current culture into a culture of continuous improvement.
However, despite these management expectations, most organizations give supervisors limited attention. Supervisors often manage more people than anyone in the company. Yet receive the least amount of training. And, it’s not enough to just include supervisors in training. The Lean training has to be designed specifically for the supervisors.
This one-day workshop focuses on the fundamental challenges the supervisors face in leading a Lean culture change including:
- Business Case for Lean (What’s-in-it-for-me?)
- Supervisor (gemba) waste walks and participation in Kaizen Events
- Quick look at the Lean Toolbox (including 5S, value stream map, standardized work)
- How to lead team-based problem solving (PDCA)
- Employee engagement ideas to sustain process improvements
- Supervisor engagement ideas to help build a culture of continuous improvement
Special Topics RegistrationMona Zink will assist you with your registration. Call 330-244-3508 between 8 a.m. and 5 p.m. Special Topics are held on a demand basis and may be canceled due to low enrollment.