Registration

Mona Zink will assist you with your registration.
Call 330-244-3508 between 8 a.m. and 5 p.m.

Certificate of Management - 5.5 Days

Achieve a higher level of skills and gain important credentials to promote excellence in the organization. Invest in the Certificate of Management to get top-quality programs with practical content that applies immediately on the job.

The programs below can be taken individually or as part of the certificate:

COACHING ACCOUNTABILITY (DEBORAH EASTON, 0.5 DAYS)
In empowered team environments, managers must support staff in developing accountability for innovation, creative problem-solving and effective performance. This workshop uses demonstrations, self-analysis and group discussion to:

• identify various behaviors that indicate resistance to change
• teach effective skills and communication styles to diffuse resistance to change
• develop an action plan to overcome resistance to change

EFFECTIVE DECISION MAKING (BOB JEWELL, 1 DAY)
In today’s business environment, the impact of a poorly-made decision can have far-reaching financial and professional consequences. This program utilizes group activities, movie clips, real-world examples and team case studies to:

• analyze decision-making processes and identify beneficial as well as detrimental aspects
• improve decision-making skills on the job

LEADING CHANGE (DAVE MEHL, 0.5 DAYS)
In a global, technology-driven organization, the only certainty is change and much of a leader’s day is spent supporting team members as they navigate change. Participants will:

• learn skills for discussing change and introducing changes to team members
• identify proven methods for successfully implementing and sustaining change

 

LEADING EFFECTIVE MEETINGS (HELEN STEVENS-SHEATS, 0.5 DAYS)
Meetings really can be productive, focused and brief, but they require planning and must have a clear purpose. Participants will learn:

• how to optimize meeting time and realize ROI
• effective methods for obtaining buy-in
• to build consensus
• effective meeting formats and design

 

MANAGING DISCIPLINE (SCOTT TACKETT, 1 DAY)
Organizations and leaders that manage discipline effectively experience increased cooperation among team members, positive relationships and an open, collaborative culture. Upon completion, participants will be able to:

• identify the difference between punishment and discipline
• focus on the performance issue and not the person
• identify how discipline fits into an entire organization’s philosophy
• utilize effective front-line management strategies

 

MODELING AND COACHING EFFECTIVE COMMUNICATION SKILLS (DEBORAH EASTON, 1 DAY)
Many team members do not recognize that appropriate interpersonal behavior is a performance requirement for any job description. Separating personality traits from performance-related behaviors is essential, but often difficult to articulate. This program addresses one of the most difficult coaching conversations: discussing “people skills” with direct reports. At the end of this program, participants will be able to:

• define and describe performance-related behavior versus personality traits
• professionally address performance gaps
• provide developmental coaching to team members

 

MOTIVATING EMPLOYEES (SCOTT TACKETT, 1 DAY)
Have you found what works to motivate your employees for improved performance? Participants will:

• learn about the many motivational options beyond increased pay
• identify which rewards work best in what types of circumstances
• review theories of motivation and apply these theories to real-world situations
• discuss and share ideas that impact employee performance