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*To search for student contact information, login to FlashLine and choose the "Directory" icon in the FlashLine masthead (blue bar).


Helpdesk Location:

Main Hall East Wing Computer Lab


 

East Wing Lab Hours for Fall 2013


August 26 - December 23
Monday - Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 5 p.m.
Closed Saturday & Sunday

Closed September 2
Closed November 11
Closed November 27 at 5 p.m.
Closed November 28 & 29
Closed December 23 at 5 p.m.


 

Need Help?

Contact information reaches the entire Network Services staff.


Campus Labs:

Please contact the Business Office at
330-244-3231 for information about
campus labs availability and hours.

 

FAQ Software

Online Software/Services


FlashLine

This is your gateway to all that is Kent. Everything from student grading, directory, news, course information, and HR information.

FlashzoneWPA

Blackboard Learn

Microsoft Office Products

Messaging & Email

Outlook

Classroom/Campus Computer Software

Purchasing/Downloading

Services

Microsoft Office Products

This is the suite that provides all the major programs to get your course work done, everything from word processing to database management. Kent State Stark has upgraded all the computer labs to Office 2013. For a complete list of software on campus computers please click here.

Excel

This is the spreadsheet program. You can take your data and turn it into elaborate graphs and charts.

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Word

This is the word processing program provided by Microsoft. You can do everything from building a webpage to typing your paper.

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How do I put a page number on my paper?

To add a page number in Word 2013, Click on the Insert Tab. Under the Header & Footer Section, Select Page Number.

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How do I set it to double space?

Launch Word 2013 applications. Under the Home Tab, look for the Paragraph section and click on the Tab highlighted in the image below.

Word07-DoubleSpace

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Power Point

This is the program to design presentations with slides and add other media.

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How do I add music?

To add music in PowerPoint 2013, Click on the Insert Tab. Under the Media Clips section, Select Sound option. You can also add video to a slide. To do so, select the Movie option instead of the Sound.

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How do I add pictures?

 To add pictures in PowerPoint 2013, Click on the Insert Tab. Under the Illustrations section, Select  Picture option.

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Access

This is the database program that allows large amounts of data to be structured into reports and tables and forms in one location.

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Messaging and Email

Kent provides several email options for users. For faculty and staff Outlook is the program that should be used. For students the FlashMail system provided in Flashline is the primary form of communication.

Outlook

This is the new email system that all of Kent will be using. It is the fastest way to get in touch with anyone that is working within the Kent State University.

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How do I get setup with Outlook?

 

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How do I access Outlook from home?

 

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Which version of Outlook should I be using at work?

 

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Can I POP my Outlook mail to another account? 

 

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How do I setup Rules and Filters? 

 

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Is there a SPAM filter besides Outlook?

 

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What is my username? 

 

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Is there any training for Outlook? 

 

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I used the stark mailing lists (faculty@stark.kent.edu) what do I use now? 

 

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I deleted a message can I get it back? 

 

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Can I recall a message I have already sent? 

 

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How do I attach in Outlook?

 

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How do I create a folder? 

 

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How do I move messages into a folder? 

 

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I haven't received messages in a few days (offline mode)? 

 

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Who can I call if I need help? 

 

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Classroom/Campus Computer Software

What software is available in classrooms?

Please refer to the Campus Software page for more information.

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What do I do if the projector isn't working?

Contact Network Services at 53490 or email Helpdesk-Stark@kent.edu.

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What do I do if the sound isn't working?

Contact Network Services at 53490 or email Helpdesk-Stark@kent.edu

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Purchasing and Downloading

Can I purchase software from the school?

Yes, Kent State University provides access to discounted software. Click on the Software Downloads link for more information.

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Can I purchase computers and accessories at a discount?

To access the Kent State University Computer Recommendations check list, click here.

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Flashline Login

I have been locked out.

You will receive this error message if you have failed to answer your security questions three times in a row. Contact Network Services at 53490 or email Helpdesk-Stark@kent.edu to get your flashline account unlocked. Additionally, you can also stop by the East Wing computer lab to get your account unlocked. A valid photo ID such as Drivers License, State ID, etc is required.

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I had my password changed but I don't remember what it was changed to.

 You can try forgot your password to recover your account by answering your security questions otherwise, contact Network Services at 53490 or email Helpdesk-Stark@kent.edu to get your flashline account password reset. Additionally, you can also stop by the East Wing computer lab to get your password reset. A valid photo ID such as Drivers License, State ID, etc is required. 

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Can you tell me what my password is?

Network Services staff do not have access to view your current password. If you cannot remember your password, please contact Network Services at 53490 or email Helpdesk-Stark@kent.edu

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