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Stark News Details

Service at the Tap of a Touchscreen

Posted Apr. 30, 2014


Students at Kent State University at Stark are now using touchscreens to request everything from financial aid advice to a cheeseburger with bacon.

At the Office of Student Services, students can use one of three touchscreen kiosks to make an appointment with an advisor about academics, admissions or financial aid. In the past, students had to sign in on a clipboard or check in at the front counter and then wait for the receptionist to notify their advisor.

On the touchscreens, students enter their name and identification, as well as answer questions about the service they need. Then they receive a confirmation ticket and go to the appropriate waiting area.

“Our staff has a queue on their desktop computers so they can see who has arrived and for what service,” says Heather Guarnieri, assistant director for academic advising. “It’s more efficient and allows staff to gather information before working with the student. It’s also more streamlined and more confidential for students.”

Students follow a similar process when ordering food at the Emporium. They customize made-to-order burgers, sandwiches, pizzas and more by selecting items and toppings on a touchscreen at the order counter. Order receipts immediately print out for the customer and at the grill for the kitchen staff. No more deciphering hand-written tickets.

“Touchscreens make orders more accurate and the whole process faster,” says Jessica Anderson, food service manager. “Most students prefer the new touchscreens. It’s what they’re used to in the digital generation.”